About us:

CHOOOSE brings climate action into everyday life and business.

The CHOOOSE platform enables enterprise partners across sectors to build and run climate programs that embed climate action in their products, services, and customer experiences.

We are the trusted climate partner of global enterprises including Air Canada, British Airways, SAP Concur, American Express GBT, Southwest Airlines, booking.com, Trip.com, and more. CHOOOSE-powered programs provide practical software tools to our partners and their customers — empowering them to understand and address emissions through readily available and frontier carbon solutions.

We are an ambitious, mission-oriented team, and we are scaling our business and climate action in tandem. We care about one another and our partners. Headquartered in Oslo, Norway, CHOOOSE has remote team members around the globe and a growing team in the United States. Now, we are facing an exponential growth curve and need the very best talent to join the next chapters of the CHOOOSE journey.

About the role:

As a Senior Engagement Manager, you’ll be part of the team that closely collaborates with CHOOOSE’s enterprise partners in integrating climate action into their customer experiences. You will support our partners across their entire life-cycle with the CHOOOSE platform – from implementation, to launch, and ongoing customer success. You will be at the forefront of our mission to enable climate action.

Within this role, your work driving successful partnership outcomes will touch all areas of our business — from business development and engineering to marketing and design.

Responsibilities:

• Guide our enterprise partners in integrating climate action into external customer experiences and internal business processes through the implementation and ongoing management of the CHOOOSE platform.

• Own a portfolio of complex, multifaceted partnerships with large enterprises in the travel, transportation, shipping, and logistics sectors.

• Develop long term relationships with key stakeholders within our partner organizations across various departments (from Sustainability to Product) and function as the partner’s trusted climate advisor.

• Drive customer success with our partners by proactively identifying, assessing and solving partner pain points. Ensure efficient coordination between customer and internal development teams to address customer issues and needs.

• Become a product expert. Collaborate with CHOOOSE’s Product, Engineering, and Operations teams to build new features, solve bugs, and develop new product features

• Refine our playbook. Drive continuous improvement across implementation, onboarding, operations and customer success functions.

Required Skills and Experience:

• Experienced - a minimum of 4 years in Customer Success, SaaS implementation, enterprise project management, business consulting, or similar.

• An autonomous doer – you identify and tackle new challenges without being asked to.

• A team player – you enjoy working across diverse internal and external teams.

• Technical – you enjoy understanding the technical details, and you’re comfortable working with a broad set of software tools to work efficiently.

• An excellent communicator – you communicate clearly in both verbal and written English. You’re comfortable interacting with stakeholders at various levels, and you’re adept at presenting technical concepts to non-technical audiences.

We offer:

• Competitive salary and comprehensive benefits package – including medical, dental, and vision insurance, voluntary 401k contributions, paid parental leave, and paid time off.
• Option to participate in employee equity program
• Flexible work hours and flexible location
• Complete support in remote setup needs
• Flexibility around business travel and regular visits to the Oslo HQ
• A fun, supportive team committed to advancing climate solutions and tackling big challenges, as well as to advancing individuals in their careers.

We are committed to building a diverse and inclusive team. CHOOOSE is an Equal Opportunity Employer and we do not discriminate against any employee or applicant for employment because of race, religion, gender, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. We welcome applications from all backgrounds and underrepresented groups and communities. CHOOOSE is happy to discuss individual requirements relating to the application process and/or the demands of the role itself with candidates who have disabilities to ensure reasonable adjustments are confirmed in advance.

We know the right candidate may not check every box in this job description. This is okay, and we want to hear from you. If you think you are a great candidate for this role or another in CHOOOSE, apply anyway and tell us why.

How to apply: Please submit the following through the application portal on this page:

• Cover letter (maximum 1 page)
• Resume detailing your work focusing on relevant experiences.

NB: We do not accept unsolicited headhunter and agency resumes.