Do you love digging into the technical details of a high-impact solution? Does the idea of working with partners and customers to understand those nitty-gritty details excite you? Do you have a customer-first mentality? Then you should come and join our Partnership & Commercial team as a Customer Success Specialist!
On a mission to close the gigaton gap between climate intention and action, CHOOOSE provides a software platform for bringing climate action into every customer experience. Through flexible integrations, customer-friendly interfaces, automated carbon measurement, and a connected marketplace of climate solutions, CHOOOSE delivers a complete platform that enables our partners to build and manage integrated climate action programs.
How we move both people and goods contributes meaningfully to global carbon emissions, and decarbonizing the travel, transportation, shipping and logistics industries requires multi-faceted approaches. In this context, CHOOOSE actively supports some of the world’s largest companies in these sectors, enabling them to rapidly bring to market and evolve customer-facing climate action programs. CHOOOSE-powered programs provide practical software tools to our partners and their customers – empowering them to understand and address emissions today as well as to advance emerging solutions like Sustainable Aviation Fuel (SAF).
CHOOOSE is a venture-backed climate tech startup. We are mission-oriented and ambitious, scaling our business and climate action in tandem. We care about one another and our customers. Headquartered in Oslo, Norway, CHOOOSE has remote team members around the globe and a growing office in Boston, Massachusetts.
About the role:
As a Customer Success Specialist, you’ll be part of the team that works closest with CHOOOSE’s enterprise partners in integrating climate action into their customer experiences. In close collaboration with other members of the Customer Operations team, you will be working with some of our partners - supporting them across their entire experience with the CHOOOSE platform, from implementation to launch and beyond.
Your software/product knowledge will help our partners and their customers understand and take full advantage of our innovative products. Working closely with our Business Development, Integrations, and Product teams, you will use your strong communication skills and technical know-how to ensure partners can leverage the full potential of CHOOOSE solutions, driving value for partners and turning them into advocates.
This individual will report to the Director of Customer Operations.
Become a product expert. Develop a deep understanding of the ins and outs of our product suite, specifically CHOOOSE Connect.
Support onboarding and training of new CHOOOSE partners and their (enterprise and consumer) customers.
Proactively assess, clarify, and validate partner pain points and business requirements. Qualify and champion these needs internally.
Collaborate with CHOOOSE’s Product Team to execute the operational tasks needed to achieve program objectives on time and with high quality.
Analyze and optimize existing business processes. Contribute to the evolution and refinement of the playbook for customer onboarding and customer success.
Required Skills and Experiences:
Bachelor’s or Master’s degree from an accredited institution, ideally in the hard sciences.
- Minimum 2 years’ experience in a SaaS implementation, enterprise project management business consulting, or similar.
Doer attitude – not afraid of “getting your hands dirty” and being open to solving new challenges.
Proactive – able to identify process improvements, build new processes, and work collaboratively across teams and functions.
- Experience with (internal and external) stakeholder management, as well as managing complex partnerships. Experience with executive-level communication is a big plus.
Tech-savvy – Enjoy helping customers solve business and technical problems, and are comfortable with technical and highly configurable SaaS solutions.
Customer-first mentality – willing to explain difficult issues, and patient to present technical concepts to a non-technical audience.
Great communicator – Superior verbal and written communication skills in English are a must. Knowledge of any additional language is highly valued.
- Competitive salary and comprehensive benefits package – including medical, dental, and vision insurance, voluntary 401k contributions, paid parental leave, and paid time off.
- Option to participate in employee equity program
- Flexible work hours and flexible location
- For Oslo-based employees
- Free access to top-quality gym 24/7/365
- A modern office with a fjord view located in central Oslo, Norway, with lunch
- For remote or Boston-based employees
- Complete support in remote setup needs
- Flexibility around business travel and regular visits to the Oslo HQ
- A fun, supportive team committed to advancing climate solutions and tackling big challenges, as well as to advancing individuals in their careers.
We are committed to building a diverse and inclusive team. CHOOOSE is an Equal Opportunity Employer and we do not discriminate against any employee or applicant for employment because of race, religion, gender, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. We welcome applications from all backgrounds and underrepresented groups and communities. We are happy to discuss individual requirements relating to the application process and/or the demands of the role itself with candidates who have disabilities, to ensure reasonable adjustments are confirmed in advance.
We know the right candidate may not check every box in this job description. This is okay, and we want to hear from you. If you think you are a great candidate for this role, apply and tell us why.
How to apply:
Please submit the following through the application portal:
- Resume, or link to LinkedIn with a few lines on why you’re interested
You can address any questions on this job description to CHOOOSE Director of Customer Operations, Achille Mileto at email@example.com.
Note: We do not accept unsolicited headhunter and agency resumes.